Refund policy

Returns & Refund Policy

Returns

We want you to love your purchase. If you're not completely satisfied, you may return eligible items within 14 days of receiving your order for a refund or exchange.

To be eligible for a return, items must:

  • Be unworn, unwashed and unused.

  • Have all original tags attached.

  • Be returned in their original packaging where possible.

  • Be free from makeup, deodorant, perfume, pet hair or any other marks or damage.

We reserve the right to refuse returns that do not meet these conditions.

How to Return Your Order

To start a return, please contact our customer service team at info@harriersclothing.co.uk** with your order number.**

Once your return has been approved, we'll provide instructions on where to send your item(s).

Unless the item is faulty or incorrect, customers are responsible for the cost of returning items.

We recommend using a tracked delivery service, as we cannot accept responsibility for returns lost in transit.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method within 30** days** of receiving the returned item.

Original standard delivery charges will be refunded where required under UK consumer law. Any upgraded or express delivery charges are non-refundable.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact us within 48 hours of delivery and include photographs where possible.

Where an item is confirmed to be faulty or sent in error, we'll arrange a replacement, exchange or full refund, including reasonable return postage costs.

Your statutory rights under the Consumer Rights Act 2015 remain unaffected.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Underwear (unless faulty).

  • Swimwear where the hygiene seal has been removed or damaged.

  • Gift cards.

  • Personalised or customised items.

Sale Items

Sale and promotional items may be returned in accordance with this policy unless otherwise stated. Your statutory consumer rights are unaffected.

Late or Missing Refunds

If you haven't received your refund:

  1. Check your bank account.

  2. Contact your card provider or bank, as processing times can vary.

  3. If you still haven't received your refund, please contact us directly Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: info@harriersclothing.com
Business Name: Harriers & Co.\